No, all you need is an email address. We recommend that you register for an account to start adding pieces to your Wishlist, but, you can also place and track orders as a guest and sign up at a time that suits you.
I have forgotten my password: what should I do?
Simply follow the ‘Forgot your password?’ link on our Sign In page and enter your email address. You’ll then receive an email to reset your password.
How do I receive OFFYES email updates?
Stay informed of new arrivals, trends and exclusive promotions by entering your email address at the bottom of our homepage. You can then manage your email preferences under ‘My Account’.
How do I place an order on your site?
It’s easy! Here’s how:
Choose a category or designer from the menu or search to explore a specific style or trend.
Select your desired piece and click ‘Add to bag’, then checkout .
Sign in to your account or, if you’ve not yet created one, proceed via guest checkout.
Enter your address, and delivery details to complete your order. That’s it – we’ll confirm the order and it will be carefully prepared and shipped to you, with updates every step of the way.
Can I cancel my order or make changes to it?
Yes, you might be able to cancel some items before we prepare your order. if you placed an order as a guest,please contact us directly.
We offer you Free Shipping for any orders, that means the freight was covered, you do not need to make extra payment. For chosen shipping method like FEDEX or DHL, please contat us.
How many days I will get my item?
That will be varies depends on the area you are located, please head to “Order and Shipping” page for details.
When will I receive my item and how can I track delivery??
Once your order is confirmed, we’ll dispatch it within 2 business days. Delivery takes some days, depending on your location .Tracking information and an estimated delivery date will be provided.
OFFYES ships to the following destinations on a DDP (Delivery Duties Paid) basis:
European Union, The United Kingdom, USA, Canada, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Japan, Republic Of Korea, Kuwait, Mexico, Qatar, India, Norway, Saudi Arabia, Taiwan Region, Thailand, U.A.E, Japan, Brazil, Isle of Man, San Marino, Colombia, Chile, Argentina, Egypt, Lebanon, Bahrain,etc.
This means that all applicable taxes and duties are included in the final purchase price when you place your order and there are no additional costs due upon delivery.
We offer a full refund (excluding delivery costs) on any items returned to us within 14 days of the delivery date, all returned pieces must be unworn, undamaged and unused, with all tags attached with its original packaging.
How do I return my item?
Here’s what you need to do, packge the item, fill our address on shipping lable provided by your courier, make sure the Return Label is visible, if no quality issue with the item, you need pay for the return freight.
When will I receive my refund?
Refunds are processed via the original payment method, for Paypal, you will get refund immediately.
You can follow the progress of your package with our courier using the tracking number assigned to your Returns Label. As soon as it’s accepted, we will confirm your refund.
