Orders placed on OFFYES are delivered every day of the week. Shipping costs will be covered based on direct line service, package can be tracked online until delivered to you address. This is our standard delivery .
Express delivery DHL FedEx UPS are available too, but extra payment will be charged, more details please contact us.
Overview of the delivery time lapse:
With DHL/UPS/FedEx: it takes about 3 to 7 business days for your parcel to arrive at your location starting from the day you receive your shipping confirmation email .
With Free Direct Line: it takes about 7-14 business days from the day you receive your shipping confirmation email. However, some countries can require a longer time to process the good. We noticed that Italy, Spain, Portugal, Mexico, UAE could take up to 20-30 days. You can contact us if your order, shipped by direct line, hasn’t been received within the 30 days. We will support solving the possible matter with the carrier company.
*Please allow us up to 2 business days to process your order Orders will be processed within 2 days of ordering and be shipped the next day after the processing day.
Please ensure all delivery information is correct. If there is incorrect and/or missing information, we may be required to contact you to update the delivery information, which may cause delays in delivering your order. Delays may also occur as a result of customs clearance.
Your local customs office may require additional documents and time to clear your package, which may delay the estimated delivery time.
Your order may be delivered to you by either the local post office or a local courier. Depending on your area, most orders will be delivered by your local post service, so the package will be received with your regular mail. If you are not home when the delivery is made, a notice card may be left by the postal service to advise on how and where your delivery can be collected.
There will be no reshipping arrangement made in case parcels are returned for wrong addresses, incomplete addresses and returned due to unavailability.
Please keep in mind that our shipping times should be used as a guide only and are based on time from dispatch. Farfetch cannot take responsibility for customs clearance delays or failed payment approval, though we will try to minimise any potential delays.
If after 60 days, you still haven’t received your order, we will escalate the matter to our support team and refund your money, no questions asked.
Currently we do not ship to the following countries: Faroe Islands, Cayman Islands,US Virgin Islands, Northern, Mariana Islands, British Virgin Islands, Turks and Caicos Islands, Solomon Islands, Falkland Islands, Marshall Islands, Bouvet Islands, Christmas Islands, Cocos (Keeling) Islands, Cook Islands, Heard Island and McDonald Islands, Norfolk Island, Sint Maarten, South Georgia and the South Sandwich Islands, Canary Islands,etc
Order Tracking
A shipping confirmation is emailed to you as soon as your purchase has been shipped, which will allow you to track the status of your shipment. For customers who select economy shipping, to track the order, you can visit www.17track.net or directly at the courier’s website: track.yw56.com.cn/
Taxes and Duties
Import taxes, duties and related customs fees may be charged once the parcel arrives at the destination country. These charges are determined by the customs office of the specific destination.
Payment of these charges and taxes is the responsibility of the recipient and will not be covered, For further details of charges, please contact your local customs office.
Custom
You are responsible for checking your local postal regulations for restricted items, as we cannot be held liable for any items that are not accepted into the specific country.
Transaction
If you credit card account is in a currency other than US Dollars, you may be charged at a different exchange rate than what is quoted on our website. You may also be subject to a foreign currency transaction fee. These fees are determined by your bank’s pricing and transaction fee policies. We are not responsible for the exchange rate of any charges your bank or issuing credit card company may charge you. For further details of foreign transaction fees, please contact your bank.
Our store prices are shown in your local currency, but in USD when you checkout. All transactions will be handled in USD through Paypal or Stripe at the checkout page.
